Redbird Billing Policy

BILLING POLICY

1. ACCOUNTHOLDER acknowledges, agrees and assumes full responsibility for making timely full monthly payments for each REDBIRD Internet account. Timely payment includes maintaining ACCOUNTHOLDER billing information given to REDBIRD for each Internet account which the ACCOUNTHOLDER must keep current.

2. REDBIRD reserves the right to cancel any ACCOUNTHOLDER account without notice due to non-payment. In the event that ACCOUNTHOLDER fails to timely make full payment of each invoice, REDBIRD reserves the right to charge interest, late fees and/or reactivation charges on the delinquent ACCOUNTHOLDER’s account.

3. In the event of cancellation by ACCOUNTHOLDER, ACCOUNTHOLDER must contact REDBIRD in one of the following manners: 1) via mail with proof of receipt properly addressed to: REDBIRD Internet Service, PO Box 437, Mt. Gilead, OH 43338, or 2) via email to help@redbird.net where the subject has words Account Cancellation or 3) via telephone to an REDBIRD ACCOUNTHOLDER Service representative at: (419) 947-9668, followed by written confirmation by ACCOUNTHOLDER with proof of receipt, properly addressed to and received by REDBIRD within ten (10) days from the date of telephone cancellation. Notification of cancellation MUST be accompanied by the ACCOUNTHOLDER’s REDBIRD loginname in order for a cancellation to be effectuated. Initial cancellation request must be received by the first of the month to avoid charges for the upcoming month.

4. NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE. ACCOUNTHOLDERS are responsible for full payment on all accounts whether or not the account is ever utilized.

5. Refunds are at the sole discrettion of REDBIRD. Any refunds granted will incur a standard administrative fee.

6. Any billing discrepancies shall be presented to REDBIRD in reasonable detail, in writing, within twenty (20) days of the date of the charge. Such notification shall not relieve ACCOUNTHOLDER of the obligation to make all payments including the amounts disputed by the due date. REDBIRD shall not be obligated to consider any ACCOUNTHOLDER notice of billing discrepancies which are received by REDBIRD more than twenty (20) days following the date of the invoice in question. If a ACCOUNTHOLDER fails to dispute any charge after twenty (20) days from the date of the charge, ACCOUNTHOLDER waives its rights to thereafter make any such dispute and all such charges will be deemed valid.

7. In the event that a ACCOUNTHOLDER pre-pays for their Internet account, pre-payments are non refundable and non transferable. With approval, accounts may be put on hold and the remaining time may be used at a later date.

8. ACCOUNTHOLDER acknowledges, agrees and assumes full responsibility to verify that the telephone number that they call to access the Internet is a telephone number which is local to their area. REDBIRD is NOT responsible in any way for any telephone charges incurred by any ACCOUNTHOLDER when accessing the Internet or when contacting REDBIRD for any reason. In the event that the ACCOUNTHOLDER’s local telephone number to access the Internet is out of service, ACCOUNTHOLDER assumes full responsibility for all long distance charges incurred by ACCOUNTHOLDER if ACCOUNTHOLDER chooses to call a long distance telephone number to access the Internet.

9. REDBIRD makes no Warranties as to the availability or right to use of any Loginname, E-mail Address, or Web Page Address. Loginnames, E-mail Addresses, and Web Page Addresses are NOT confirmed at the time of sign-up of any ACCOUNTHOLDER. REDBIRD will not refund any charges for reprinting of stationary or any other loses incurred.

10. REDBIRD MAKES NO WARRANTIES EXPRESS OR IMPLIED AS TO THE ACCURACY OF BILLING, OR THE QUALITY OF SERVICES PROVIDED OR TO THE WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.

11. ACCOUNTHOLDER agrees that at the end of the term of the Internet Account initially agreed to by ACCOUNTHOLDER or any term thereafter, REDBIRD may, at its sole discretion, automatically renew such Internet Account for an additional term. ACCOUNTHOLDER further agrees that upon renewal of such Internet Account, REDBIRD may continue to charge ACCOUNTHOLDER, which ACCOUNTHOLDER shall be responsible for. In the event that ACCOUNTHOLDER does not wish REDBIRD to automatically renew such Internet Account, it is the ACCOUNTHOLDER’s sole responsibility to notify REDBIRD of such intent prior to the expiration of such term.

** All policies stated herein are subject to change at REDBIRD’s sole discretion. ACCOUNTHOLDER shall be responsible for adhering to any new policies implemented by REDBIRD.

11. Returns: Services can not be returned. For computer parts purchased will have a 30 day return period if the parts are returned in new and unused/unopened condition.

** All policies stated herein are subject to change at REDBIRD’s sole discretion. ACCOUNTHOLDER shall be responsible for adhering to any new policies implemented by REDBIRD.

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